Yale lock keypads require you to press hard on the keys. Unfortunately, no amount of fiddling could get the lock to connect to my phone. This process will erase all user passcodes including the master passcode and return all programming features to original default settings. I made a point of keeping 9v batteries in the car so I can always get to them. Yes. We have reset, rebooted all devices required. As of today, I still haven't figured out the cause or how to rectify it. He has close to 20 years of experience working with Apple computers. Programming and use of lock is not possible until this step has been successfully completed. Backup 9v option not working again. eval(ez_write_tag([[300,250],'keylockguide_com-medrectangle-4','ezslot_10',105,'0','0']));Basic operation of the lock using the keypad requires you to: Although most locks come with a set of keys, it is expected that these are used when there is a problem with the keypad. Clean it thoroughly then spray a graphite lubricant like WD-40 on it. The deadbolt may have developed a layer of rust which causes friction when the deadbolt moves. Charging your smartphone overnight can damage the battery and shorten its lifespan. Let this be a lesson to Amazon US shoppers located outside of the US: when selecting smart home products, try to pick one that supports ZigBee. This Yale Assure Lock never reported the right locked status back to my smart home hub. If you also use a mobile application to operate the lock, you should have received a similar alert through the application well before they are completely drained. It also connects to the Yale Smartphone Alarm and CCTV systems when you use the Yale module. Resetting your Nest x Yale Lock will restore its default settings. My colleague Bryan Wolfe wrote an extensive article on the differences between Zigbee and Z-Wave with everything you need to know about the two protocols. Yes set up Yale Keyless lock and Yale Z-Wave module 2 in Aug. has gone through 3 west of AA batteries since with notification of 90% until day of fail on low battery when it shows 1 (not sure if 1%). The bulk of post-sale complaints I receive are when Yale lock keypads are not working. This will enable you to activate the keypad and enter your code to unlock the door. Featuring the Z-Wave connected home protocol, this Yale lock fits easily within the existing cylinder barrel of any door with a depth of 51mm, width of 64mm and height of 153mm to provide top-notch security. A malfunctioning lock keypad can be extremely frustrating. So much for Twist & Go. The 1, 3, 5, 7, and 9 digits would light up, and initially I thought it was some sort of error code. While the Yale Keyless is designed for easy retro-fitting, the Yale Keyfree is definitely not! Tape a white piece of paper over the strike plate. Have you experienced any issues with your Yale Assure Lock? Even if your lock is fairly new, keep a key in a safe place outside your house. (I haven’t seen this change but I’ve only owned it for a couple of months) I’ve done some debugging and it appears the Yale Keyless is sending “00 80 03 0A” 0A is 10 in Hex. Needless to say, I'll be returning it -- it's nowhere ready for prime time yet. When battery power is completely drained, the keypad does not respond to touch. So, I started researching ways to integrate the Nest x Yale lock with HomeKit and found an effective and simple solution. Save my name, email, and website in this browser for the next time I comment. Without Bluetooth, the lock immediately loses much of its functionality. Hi all, I’ve installed a Yale Keyless Connected Smart Lock, OpenHAB is able to see it and I’m able to add it, however it shows up as “The device is not in the database” even though it’s in the supported devices list. My lock will not open, however it has been working fine since installation; My Keyless Connected Smart Door Lock is not operating my Nightlatch; My Keyless Connected will not lock after entering and shutting the door; I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not … Every powered (or plugged in) Zigbee or Z-Wave product introduced to a smart home will act as a repeater in their mesh network, enhancing the signal strength and connectivity to the hub. My lock will not open, however it has been working fine since installation; My Keyless Connected Smart Door Lock is not operating my Nightlatch; My Keyless Connected will not lock after entering and shutting the door; I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not … If the deadbolt and strike plate are totally misaligned, you have to remove and reposition the strike plate appropriately. The Yale Keyless Connected Smart Lock can Lock/Unlock your door with PIN code, key card, key tag, remote fob & even from your smartphone (when connected to a smart home system.) Without Bluetooth, the lock immediately loses much of its functionality. You need to use more pressure than you would use when operating your phone. Samsung SmartThings Smart Home Hub 2nd Gen. the differences between Zigbee and Z-Wave, More ANSI Grade 2. In fact, it's quite a popular issue but for some, a revised device handler seemed to have solved the problem. To confirm that this is the reason your Yale keyless lock is not working at the moment, check your lock history in the Nest app. For your convenience, the Yale Real Living lock will automatically determine whether it will function as a right or left-handed lock. It would be a little worrying if your smart lock consistently reports that your front door is unlocked, wouldn't it? However, little did I know that the Nest x Yale lock was not HomeKit enabled. In hindsight, I should have ordered the Zigbee version because Z-Wave doesn't operate on an international standard -- there are various frequencies for different parts of the world: Due to these variations, a Samsung SmartThings hub from North America will not connect with a Z-Wave light bulb from Australia, for instance. Once the Nest x Yale Lock is paired with the Nest app, 20 passcodes will be available for use. Despite having a medical degree, he's always been passionate about technology, and that's how he came to be MakeUseOf's first Mac writer. The idea for this is good. This Keyless Connected Smart Door Lock and Keypad from Yale is a technological security measure ideal for the smart home. First establish the exact spot the deadbolt strikes when the door is locked. The lock's Z-Wave module is faulty and isn't sending the right lock status to the hub. Meet the secure, tamper-proof lock from Nest and Yale. The Yale Assure Lock has caused more stress for both me and my family members than any traditional deadbolt. If you are inside the house, use the thumbnail to unlock the door. 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No point as this useless lock doesn't work. If the difference is less than an eighth of an inch, use a file to enlarge the hole on the door frame to allow the deadbolt extend fully into it. Press Buy Keyless Door Locks at Screwfix.ie. 48 The fact that you do not have to keep keys to lock and unlock your door is the most attractive feature of modern keyless locks. In the future, I'll carefully consider the devices I'd like to add and choose between Zigbee and Z-Wave. I use my Yale lock keypad as I do my phone but I often have to repeat my entry a few times before the door unlocks. But I'm based in Australia and if I were to purchase a Z-Wave network extender locally, it wouldn't be the right frequency, while an American model would burn to a crisp with our 230V 50Hz electricity supply. Be sure to stay on the inside of the house when you close the door to retry the keypad. Why couldn't Yale program a voice message for the error? Even when a correct code is entered using the keypad, the lock remains unlocked. Furthermore, we tried moving every device closer still did not work. Research and discussions with an expert in Z-Wave revealed two possible reasons: Either way, I was definitely not alone in this. Aside from the electronic components, Yale smart locks all provide a lifetime warranty that covers the mechanical parts and exterior finish of the lock.This is common in smart locks. The lock is a Yale model YRD256-ZW2. Repositioning the hub. 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So what did I learn from this Z-Wave kerfuffle? Remote Fob Module: To operate your Keyless smart lock with a Yale Remote Fob (not possible if connected to a smart home system). 1 A preset, 4 to 8 digit code entered onto the keypad automatically locks and unlocks the door. Delivery to home or site within 2-3 working days Thousands of products. Join our newsletter for tech tips, reviews, free ebooks, and exclusive deals! Zigbee, on the other hand, is maintained by a global standard, much like Wi-Fi. P/N YRD540WV Rev 2 2 Enter 4-8 digit Master Passcode. Unfortunately, it fails miserably. Keypad malfunctioning has little to do with the age of the lock. Here are four issues affecting the Yale Assure smart lock you need to know. I just don't want to carry a key with me but the reliability of this lock is just not … However, the Z-Wave signal from my Samsung SmartThings hub in the living room could barely reach the front door, due to the walls and furniture in the way. Call on 1800 832 777 Free returns. Drilling away an additional quarter of an inch gave the bolt sufficient room to travel and alleviated that issue. IMPORTANT: Do not install batteries until the lock is completely installed on door. Can someone from nest or Yale please help. When the deadbolt is faulty, it may stop responding to signals from the keypad. The bolt sometimes jams and not retract, causing it to remain locked even after entering my PIN code. If you experience this, simply take off the gloves and use the keypad barehanded. Funnily, this Yale Assure Lock has a speaker and a voice that guides the user through the different menu items. Suitable for use on inward opening timber doors. I'm happy to report that with the help of the ZigBee module, my Yale Assure Lock no longer suffers from connectivity issues and networks seamlessly with the Samsung SmartThings hub. The following modules are available separately: Unlock your door with a PIN code, key tag, remote fob or your smartphone; Yale module Jackson Chung, M.D. All Yale locks give a low battery alert well before they get completely drained. Re: Yale Keyfree Lock and Touchpad Stopped Working « Reply #2 on: April 25, 2015, 08:04:14 pm » I did the full factory reset and now I can't reprogram it because the number lights don't light up on the touch screen at all now. You can easily add and remove users, deciding who has access to your home and when. If the batteries are very low but not completely drained, the keypad may come on briefly then go off before you have entered all the digits of your code. I had to place my hub within three feet of the lock in order for it to register. I still couldn't get it to report the correct lock state. I don't want my lock connected to the internet. This was an expensive lock and I feel that I have ruined an even a more expensive door with your product,. A jammed deadbolt remains in a locked position even when a correct code is entered to unlock the door. Yale Module: To connect your Keyless smart lock to the YaleEcoSystem and CCTV range. Push the door to a completely shut position then. This can cause enough misalignment to prevent the deadbolt from extending into the hole in the frame. Yale very kindly supplied me with a lighter duty brass night latch (Yale P1). Living dangerously, I know. Here are a few reasons why your Yale lock keypad is not working. For your convenience, the Yale Real Living lock will automatically determine whether it will function as a right or left-handed lock. Is it normal that I can’t use my lock keypad with gloves on? Let me share it with you guys. In fact, it always displayed the "unlocked" state. The fact that the lock had paired previously to the app is very frustrating. Be respectful, keep it civil and stay on topic. So I give this product four stars but a big part of that is down to the excellent customer service provided by Yale. How does lubricating a jammed deadbolt help to resolve the problem? As long as the smart device you're looking to add to your network is released with the HA 1.2 specification (or earlier, since it's backward compatible), it will be compatible with any Zigbee-enabled smart home hub. Rather than providing peace of mind, it has made us feel more insecure, fearing we'd be locked out of our own house. Causes and Quick Solutions. Using the built-in device handler or the Universal Enhanced handler the lock reports 10% battery from new. The idea of not using physical keys is great. Google Nest x Yale Lock with Nest Connect - Tamper-Proof Smart Lock for Keyless Entry - Keypad Deadbolt Lock for Front Door - Works with Nest Secure Alarm System - [Bronze] 4.5 out of 5 stars 1,643 More Buying Choices $229.97 (5 used & new offers) It is z-wave plus. In almost three weeks I have not noticed it malfunctioning, but I am keeping a close eye on it. Refer to the following programming instructions if you are not pairing the lock with the Nest app or for reference. The deadbolt and strike plate of my Yale lock are so misaligned, filing the edges of the hole does not help at all. Updates typically take a few minutes so this should not cause too much inconvenience. is MakeUseOf's Chief Executive Officer. Mechanical Warranty. Samsung SmartThings: The Future of Smart Homes? Features - Unlocks up to 10,000 times with one set of 4 x AA batteries The Yale Keyless lock series are not suitable to fit on to a PVC door, because they usually incorporate a multipoint locking system. I need to understand what causes lock keypads to malfunction and how to solve this problem. Misaligned Strike Plate When the deadbolt and strike plate are out of alignment, the deadbolt strikes on the frame of the door when the door is locked, rather than extend fully into its keep. You may need to do this to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. We also provide some steps you can take if your lock isn’t working as expected. Apply some lipstick on the deadbolt when it is in an extended position then retract it using the thumb nail. When it is open, turn the thumbnail to extend the deadbolt, then retract it several times. Trust me, I tried for a good hour. If only it worked. While it's possible I received a faulty unit, that reflects negatively on Yale's quality control of this $200 lock. The model I purchased for testing has both Bluetooth and Z-Wave connectivity (model number YRD446ZW2619, to be exact). Once the Nest x Yale Lock is paired with the Nest app, 20 passcodes will be available for use. IMPORTANT: Do not install batteries until the lock is completely installed on door. The Yale Keyless Connected Smart Door Lock is a standalone home access control lock allowing up to 20 user ID’s. This way you can always use the thumbnail if the keypad still fails to unlock the lock. The Yale Conexis L1 Smart Lock would be a … Fortunately, some Yale locks come with a set of keys which can be used when the Yale lock keypad is not working properly. Need Help? Yale's Assure Lock with Bluetooth and Z-Wave, Yale Security YRD446-ZW2-619 Yale Real Living Assure Lock with Bluetooth and Z-Wave in Satin Nickel (YRD446ZW2619). eval(ez_write_tag([[250,250],'keylockguide_com-box-4','ezslot_0',106,'0','0']));When batteries are completely drained, attach a 9V battery to the emergency power slot on the lock to power up the lock. - Keep your home safe with the Smart Door Lock - Loud tamper alarm to let you know of any intruders - Low battery indicator always keeps you in the know Keep your home safe Stay safe with the Yale Keyless Connected Smart Door Lock. Even though this Yale Assure Lock advertises Bluetooth capabilities, I could never get it to pair with my iPhone. Have a key in your car, in the garage or with a trusted friend who lives nearby. If it indicates that an update is ongoing, give it a few minutes for the process to be completed. While it's possible I received a faulty unit, that reflects negatively on Yale's quality control of this $200 lock. Page 2 Creating a Master Passcode must be performed upon installation or after resetting the lock to factory default. Touch the Yale logo to begin. All of Yale’s smart locks have a security rating of ANSI/BHMA Grade 2 (Grade 1 is highest). The lack of Bluetooth connectivity also meant that I could not manage my keys through the Yale Connect app or assign temporary keys to guests. Enter the correct user code on the keypad and then press the (#) key. If your gloves are very thick, you may not be able to use the keypad at all. When you are wearing gloves, you may need to press harder on the keypad. As for the jammed bolt, I realised that the bolt recess wasn't deep enough. I learned how important it is to plan out my smart home strategy properly. Not impressed and will watch next set of 4 x AA like hawk despite lock being used 4 x a day. That's exactly what I've been facing. Then I realized it was just trying to display an "X". Of the 8 neighbors, 3 are z-wave plus (including the device closest to the lock) and all support beaming according to the Info Viewer report. Not to long after this article was published, I received a replacement unit from Amazon and purchased a ZigBee network module from Yale's online store (which is down at the time of writing). Yale Security YRD256-iM1-605 Assure LOCK SL Yale Assure LOCK SL Works with Apple HomeKit - with IM1 Network Module (YRD256iM1605), Polished Brass 3.9 out of 5 stars 31 $192.48 $ 192 . The suggested solution? This kind of misalignment can happen even if the lock was installed perfectly initially. I initially thought this was great because it would support two operation modes: standalone through Bluetooth or connected to a smart home hub through Z-Wave. When connected to the Yale Smart Hub, this enables remote administrative control, monitoring and lock status notification with the Yale HOME app. Yale Residential Key Free Touchscreen HA1.2- DB - A3W_2Y-084093. Your email address will not be published. Let us know in the comments. The lack of Bluetooth connectivity also meant that I could not manage my keys through the Yale Connect app or assign temporary keys to guests. And this is why I couldn't purchase a Z-Wave network extender to boost the signal: The Yale Assure smart lock was designed to work in the United States on U.S. Z-Wave frequencies, as was my SmartThings hub. And I'd approach other Yale smart locks with extreme caution. Here are a few reasons why your Yale lock keypad is not working. The keyless smart lock is aesthetic, robust, and very safe. Samsung has supported the idea of the smart home for a long time, and their recent developments and flexibility make Samsung's SmartThings a solid investment for the future. 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